Aromatherapy / Naturopath Sales Expert (Full or Part-Time) at AromaZone, Westfield

We’re growing our UK team! As our in-store Naturopath, you’ll bring the power of nature to life, educating guests on natural ingredients, essential oils and wellness solutions with expert knowledge and genuine passion.

What you’ll do:

  • Educate guests with expert naturopathic insight across our essential oils range and properties, safe use, CO, extracts, absolutes & diffusers.
  • Provide personalised natural beauty & wellness advice, from botanical formulation to ready-to-use organic products.
  • Host in-store wellness demonstrations & experiences.
  • Stay continuously informed and up to date on natural ingredients and product properties, cultivating knowledge through ongoing learning and sharing insights generously with the wider team in a spirit of collaboration.
  • Stay at the forefront of natural ingredients & share your knowledge generously.

Who we’re looking for:

  • A qualification in Naturopathy is essential (students are welcome)
  • Advanced knowledge of essential oils, botanicals & natural cosmetics , AIGE VERA
  • A genuine passion for natural wellness & helping people feel their best
  • Retail experience with a strong sales track record
  • Warm, confident communication skills & a proactive approach

At Aroma-Zone, we blend the power of nature with a deep commitment to sustainability and quality. As we launch in the UK, you will play a key role in shaping the customer experience and making a positive impact on peoples wellbeing every day.

To find out more about the role, visit our Careers page.

Apply now or share with someone who’d love to grow in this journey with us by sending your CV to store.london@aroma-zone.com

As a passionate ambassador for the Aroma-Zone brand, your mission is to:

Customer Experience & Sales Guidance

  • Ensure an exceptional customer experience through warm welcomes, intuitive listening, and meaningful product advice across all areas of the store.
  • Guide guests with expert insight through the full Aroma-Zone essential oils range – from their properties and methods of use to important safety considerations, including CO2 extracts, absolutes, dispersants, and diffusers.
  • Offer support in natural beauty and wellness solutions – including DIY skincare kits, ready-to-use organic products, and formulation guidance for at-home cosmetic creation.
  • Lead the launch of new products in partnership with product development teams. You play a key role in staff training, visual merchandising, in-store storytelling, and category planning to bring new innovations to life.
  • Stay continuously informed and up to date on natural ingredients and product properties, cultivating knowledge through ongoing learning – and sharing insights generously with the wider team in a spirit of collaboration.
  • Host in-store demonstrations and mini-experiences that excite and engage.

Commercial Performance

  • Monitor the store’s commercial indicators as shared by your manager and actively contribute to reaching key targets.
  • Support the increase in average basket size and help build customer loyalty by confidently introducing the Aroma-Zone loyalty programme and other meaningful services.

Store Operations

  • Engage fully in the rhythm of store life – always offering proactive ideas to improve organisation and elevate the guest experience.
  • Ensure shelves are well-stocked and test stations are maintained. Monitor product levels, prevent out of stocks, manage facing and advanced stock rotation, and check expiry dates with care.
  • Help with the safe reconditioning of open products used in store, when needed.
  • Work in collaboration with the team to keep shelves and displays immaculate – ensuring excellent presentation, signage, label clarity, digital stations, and tester quality. Support inventory and cycle counts.
  • Safeguard the well-being of both customers and the team by identifying and managing risks, preventing shrinkage, and handling tense situations with calm authority.
  • Act as a spokesperson for the brand when required – including potential press, photo, video, or media appearances.
  • Ensure that the stores general cleanliness is upheld

           What you’ll bring

   Professional Knowledge

  • Background in Naturopathy or a related qualification
  • Advanced knowledge of essential oils, absolutes, and CO2 extracts – including their benefits, risks, and cosmetic applications.
  • Good grounding in natural cosmetics, botanical extracts, and skin-related knowledge
  • Dedication to lifelong learning – with a deep interest in natural wellness, ingredients, and innovations
  • Confident navigating the store and guiding customers with ease

  Personal Qualities

  • A passion for natural beauty, wellness, and helping people feel their best.
  • Previous retail or hospitality experience, with a track record of meeting or exceeding sales targets.
  • Excellent communication skills and the confidence to make compelling product recommendations.
  • A results-driven mindset — you love to achieve and see the impact of your work.
  • Team spirit, flexibility, and a proactive approach.
  • Attention to detail and a strong sense of pride in delivering a premium customer experience.
  • Flexibility to work varied hours, including weekends and peak trading periods.
  • Ideally experience in beauty or skincare 

         Why join us?       

At Aroma-Zone, we believe self-care and conscious living should feel empowering and accessible. We blend the power of nature with a deep commitment to sustainability and quality — all while creating a premium, uplifting retail experience. As we launch in the UK, you will play a pivotal role in shaping the customer experience and bringing our brand to life for a new audience. You’ll have the opportunity to lead with purpose, grow with us, and make a positive impact on people’s wellbeing — every day.